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Shipment Status & Support

Privacy notice

How information submitted through this website is used for shipment enquiries.

Last updated: 23 September 2026

Information you provide

When you contact us, you may provide your name, company, email address, telephone or messaging contact, shipment description, battery information, route, package details and other details you choose to share.

Why we use it

We use enquiry information to review your request, ask for missing shipment details, discuss potential transport options and prepare a quotation or service response. We do not treat an online enquiry as a confirmed booking.

Who may receive it

When needed to evaluate a shipment or provide an agreed service, relevant information may be shared with transport providers, agents, customs or other service partners involved in that request. Do not submit personal information or confidential files that are unnecessary for the first enquiry.

Website operation

The hosting provider may process basic technical logs, such as IP address, time and requested page, to operate and secure the website. This version of the website does not include advertising trackers or analytics cookies.

Retention and requests

Enquiry information should be kept only for as long as needed to respond, provide services and meet applicable record-keeping obligations. You can request access, correction or deletion where applicable by contacting us through the contact page.

Updates

We may update this notice if our forms, service providers or data practices change. The revision date will be shown here.

Container ship and stacked containers at the Port of Colombo
Close view of stacked blue and red shipping containers at the Port of Rotterdam
Blue container gantry cranes on a quay at the Port of Algeciras
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